FAQ

Where is my order confirmation?

You will receive an email confirmation to the email address you entered on your order. If you have not received an email confirmation, please check your spam folder. If you have not received an email confirmation, then the order has not gone through or you did not enter your email address correctly. Please contact TheRealOakland@gmail.com


Are you filling out your shipping address correctly?

Please be thorough when filling out your shipping address to avoid any mistakes. For example, always include unit or apartment # whenever applicable. Also, be sure to separate addresses between "Address Line 1" & "Address Line 2". See below:

First Name | Last Name

Company (optional)

Address

Apartment, suite, etc. (optional)

City

------

If you fail to enter your information properly and our system cannot verify the address, you order will be placed on hold. If we do not receive an address confirmation and/or correction from you, your order may be cancelled.


Can I return my item for a refund?

Unfortunately, returns, refunds and/or cancellations are currently not allowed for online purchases. 


How can I become a dealer inside the United States?

Please send an email to TheRealOakland@gmail.com


Can I cancel my order?

Cancellations are not currently allowed for online purchases. Please only click the “Place Order” button once to avoid multiple purchases.


How can I change something on my order?

Assuming the desired change is applicable, please contact TheRealOakland@gmail.com immediately. Once our warehouse has processed your order, we will be unable to make any changes.


When will my order ship?

Please allow 24 - 48 hours from the time your order is placed for processing and verification. 


How can I get sponsored by The Real Oakland?

Since we are a growing company, it would be unfeasible to sponsor every group or band. Typically we seek out artists constantly touring nationally and shooting videos and photoshoots, especially with label support. If you do not fit into the category, your email will not be replied to or ignored. Thanks for your understanding.


Can I contact you directly with any questions?

Please email TheRealOakland@gmail.com with any questions regarding your order. Please keep in mind that our online customer service hours are on business days from 9:00 am to 6:00 pm PST.